Rhoyalty Store

What is your refund or return policy?​

• Returns must be initiated within 14 DAYS of the original order’s arrival. 

• Merchandise must be in unused condition with all labels attached to the product and original packaging intact.

• There are no refunds for pre-order items

• Returning multiple products or orders will result in a longer processing time while we check each product.

• Customers returning products internationally must pay all associated duties and taxes for the shipment, or Rhoyalty Store will not be able to accept the return.

• We do not accept returns on Jewelry, unless in unopened condition. 

• All sale items are final.

• Customer is responsible for returning shipping costs + fees.

• A return label will be provided and return costs will be deducted from your refund amount.

• Please note that all shipping costs are non-refundable.

How is my information protected?

Privacy Policy
This privacy statement explains The Rhoyalty Store's privacy practices. This privacy statement only applies to information collected by this website. It will alert you about the following:
 

• What personally identifiable information is gathered from you via the website, how it is used, and who it may be shared with.

• What options do you have when it comes to the use of your data?

• The safeguards in place to prevent the misuse of your information.
  How to correct any errors in the information.

Information Collection, Sharing, and Use
The information gathered on this site is solely owned by us. We only have access to/collect information from you that you freely give us via email or other direct communication. This information will not be sold or rented to anybody.

Your information will be used to respond to you regarding the reason you contacted us. We will not disclose your information with anyone outside of our business unless it is absolutely essential to fulfill your request, such as shipping an item.

We may contact you through email in the future to inform you about offers, new products or services, or changes to our privacy policy, unless you tell us not to.

Your Control and Access to Information 

You may opt out of receiving future communications from us at any time. You can contact us at any time using the email address listed on our website to accomplish the following:
 

• Check to see if we have any information about you.

• Change or correct any information we have on file for you.

• Allow us to erase any information we have about you.

• Express any reservations you have regarding our usage of your information.

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Security
We take efforts to protect your information. When you submit sensitive information via the website, it is protected both online and offline.

Wherever we collect sensitive information (such as credit card information), it is encrypted and delivered to us in a secure manner. You may confirm this by looking for a closed lock icon at the bottom of your web browser or "https" at the beginning of the web page's address.

While encryption is used to safeguard sensitive information communicated online, your information is also protected offline. Access to personally identifiable information is restricted to personnel who require it to perform a specific task (for example, billing or customer service). We keep the computers/servers where we hold personally identifiable information in a safe environment.


Updates

Our Privacy Policy is subject to change at any moment, and any changes will be disclosed on this page. If you believe we are not following our privacy policy, please inform us immediately via email at hello@rhoyaltystore.com.